Please find some examples of my project- and consulting work:
IT Transformation of a global energy provider
In the context of a complex IT transformation affecting 4,000 employees, the objective was to support the client’s Change Management Team and to ensure a focused and effective approach of this team. This task included: Design of a change roadmap and operating model for the central and local change teams. Design and implementation of interventions e.g. leadership workshops for enhancing change capabilities, training for employees in new roles and team kick off session. Establish a new format for the annual leadership conference of the Top 150 IT managers. This focused approach significantly increased the impact of the Change Management Team for the transformation. The consulting team, led by Heike, was particularly appreciated by the client for its expertise and focused approach.
Leadership Coaching & Change Management for Global Resource Company, Australia
The business unit had decided to transform from a “production push” to a “demand pull” model. A key element of this programme was the end-toend integration of all systems and processes along the supply chain. This programme affected various business units and operations which required the engagement of numerous stakeholders . Heike was coaching and advising the Program Director with regards to Change Management and Executive Stakeholder Management. A key objective was to position the project on the senior management level and to ensure the commitment of the leadership team for this complex transformation. For this purpose, Heike shaped the overall approach to Change Management including the design of Communications, Training & Development activities for affected managers and employees, Business Impact Analysis and Readiness Assessments as well as Post Implementation Health Checks.
Change Management for an ITIL® Implementation
The client had asked to support the change process for a successful implementation of new IT processes according to ITIL® standard. For this purpose, an approach comprising 3 elements was being implemented: 1. Definition of a Case for Change and Communications Concept, 2. Design of an ITIL® Academy and Curriculum for IT Management and Staff, 3. Definition of Roles & Responsibilities. The Change Process started with a Change Impact Workshop – identifying the major impact of ITIL® and requirements for changing the ways of working within the IT Organisation. Thereafter, the consulting team facilitated an Awareness Sessions for the Senior Management and Team Managers in IT. This included knowledge transfer elements, enabled by an IT Service Management Simulation, as well as leadership elements based on MBTI® (Myers-Briggs-Type Indicator) and a Readiness for Change Assessment. Within this Project, Heike was acting as the Change Management expert shaping all work packages.
Change Management and Communication for a Grid Provider
The objective of the assignment was to support the mobilisation phase of a long term Transformation Process for a Swiss Energy Provider. Focus of this phase was to develop a comprehensive Programme and Change Management Roadmap. Within this project, Heike was responsible for developing a communications strategy and the implementation of target group specific communication activities (e.g. Visioning and Change awareness workshops, Dialogue and Feedback Sessions, World Café Sessions) for all managers and employees. She also defined the roles and responsibilities for Change Sponsors and Managers and designed a tailored Development and Coaching Programme for enhancing the organisation’s change management competence and capabilities.
Collaborative Design Workshops for implementing a new project management methodology
In the context of a division-wide Change Programme, the client launched a harmonised approach to Project Management based on PRINCE2. The objective was to support this initiative by delivering the Level 1 to3 process descriptions for Project Management and associated roles. As this had to be done in an ambitious timeframe, the buy-in of numerous stakeholders was crucial. This project was realised with a series of “Collaborative Design Workshops”. In these two-day workshops, approximately 50 senior stakeholders were brought together to review and discuss the concepts for Project Management in a co-operative and creative environment. Heike’s role was to design, prepare and facilitate those “Collaborative Design Workshops” in order to ensure a constructive design and decision making for Project Management throughout the organisation.